Software error messages

In rare cases, you may receive error messages when using the software. To help you troubleshoot any problems you may encounter, we have compiled a list of possible error codes here. However, if you cannot find a solution to your specific problem, we recommend that you take a look at our troubleshooting article. There you will find a step-by-step guide to help you solve the problem.

Error 3001, error 2038 or Access denied message

If you encounter error 3001, error 2038, or an Access Denied message, it means that the software is unable to access any files on your system. To resolve this issue, please follow these steps:

  1. Ensure that you have sufficient free space on your hard drive.
  2. Check that you have full access rights to all files and directories.
  3. Verify that no antivirus software is blocking access to the files.
  4. If any of these issues are the case, unblock the Saal Design software in the relevant programs.
  5. Once unblocked, you should be able to upload files without any further problems.

For macOS users, follow these additional steps:

  1. Allow the design software full access to your hard drive. You can do this by going to the Security > Privacy > Full Disk Access section in your system preferences.
  2. In this section, add the design software as an application that should have full disk access. By adding it here, the software should be able to save the files.

By completing these steps, you should be able to address the error 3001, error 2038, or Access Denied message and regain normal functionality in the software.

Error 1000 when exporting a PDF

If you receive an Error 1000 when exporting a PDF from your project, try resolving it by restarting the software and retrying the export.

Error 1132 on macOS

An error 1132 might appear if you have an Apple Photos Library with a very large number of images stored

  1. Open the security settings on your system and disable the direct access to the Apple Photos for the Design Software
  2. You can still continue to add images from your Apple Photos Library by using the drag and drop function to place any image onto your product.

Error 2032

This error means a software can't connect to the internet due to possible security blocks. To fix it:

  1. Turn off antivirus/malware tools temporarily.
  2. Allow the software in your computer's firewall settings.
  3. Check for internet restrictions in your router settings.
  4. Try a different internet connection, like a mobile hotspot.